FAQ’s

1. How long will it take for my order to ship?
   Your order will usually ship within 1-2 business days.
2. How will my order be shipped, Fed Ex or UPS?
   Our shipping partner is Fed Ex. We ship anywhere in the United States for free, except for Hawaii and Alaska. For international shipping enquiries, please call us at 909-543-0733.
3. How do I track my order?
   You will receive a shipping confirmation e-mail with a tracking number on it. If you would like to find out where your shipment is, we can track it for you with that tracking number.
4. What if my order arrives damaged?
   Because of our special packaging materials, damage during shipping is rare. However, if it does occur, we will send a replacement to you free of charge. If only one part of your shipment is damaged or missing, we will replace that one part to you free of charge.
5. Where are you located?
   Our headquarters and shipping facility is located in Diamond Bar, California.
6. Do you have a customer service hotline?
   Yes we do. Call us at 909-543-0733, we’ll be glad to help you!
7. How do I take care of my Adirondack furniture?
   Simply dust with a soft cloth. To clean, just use water and a soft brush, then air dry. Other easy-to-maintain tips will come with your furniture. With just a little maintenance, the wood and the product will remain structurally sound for many years to come.
8. What type of wood and paint do you use?
   Our furniture is made of cedar wood. Cedar is naturally resistant to moisture, decay and insect damage, which makes it the ultimate choice for outdoor use. Our specially formulated polyurethane paint is specifically designed to resist chipping, and to protect your furniture from the rigors of outdoor living.
9. What is your return/exchange policy?
   We have a generous 30 day return policy*. You can check out the details of our return policy on our website.  If you are not satisfied for any reason, you are always welcome to call us at 909-543-0733. Our customers are important to us! Please review contents of order immediately after receiving. If there are any issues/damages (s) to item(s) in your order when received, please contact us within 2 days of receiving so we can resolve the issue for you. Our customers are important to us!
   
   *Note: Please review contents of order immediately after receiving. If there are any issues/damage (s) to item(s) in your order when received, please contact us within 2 days of receiving so we can resolve the issue for you.
   
10. How do I cancel or change my order?
    Once your order has been received, it is quickly processed and shipped to you. If you change your mind for any reason, you may refuse the Fed Ex shipment when it is delivered to your home. Round trip charges will be deducted from your refund.
11. Why should I buy your product over other competitors?
    Experience. We have been offering stylish and quality Adirondack furniture since 2005.
    Superior products. Our chairs are made to last, and are ergonomically built for maximum comfort and relaxation.
    Customer satisfaction. We provide a stress-free shopping experience with customer service second to none. Our reasonable prices are particularly attractive to value shoppers on a budget. Why go anywhere else?
    
12. Do you offer any wholesale programs?
    Yes, we do. Call us at 909-543-0733, we’ll be glad to help you!